Services

 

Managed Services

 

Siili's Managed Services keeps your digital portfolio efficient, secure and constantly improving, from legacy systems to modern AI stack.

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Managed services for the AI-era software solutions

Managed services have traditionally focused on maintaining stability. But as digital solutions become more complex and integral to business success, a purely reactive approach is no longer sufficient.

With technology and user expectations evolving rapidly, digital systems must be proactively maintained and continuously improved to stay relevant and deliver long-term value. Modern service models must evolve to support continuous change and sustained business impact.

Siili’s AI-powered Managed Services ensure your digital assets are not just maintained but are continuously evolving to meet and anticipate your business needs.

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What we do

We provide peace of mind so you can focus on improving business and not firefighting operative issues.

Managed AI

We ensure your AI infrastructure and AI solutions are deployed securely and reliably, with continuous monitoring and improvement.

Application care

We use modern AI-powered processes and development tools to keep your applications secure, stable, continuously improving and aligned with business goals.

Managed cloud

We operate and improve your cloud infrastructure securely and efficiently using automation and cloud-native tools.

Our approach

At Siili, our approach to managed services is rooted in agility, innovation, and continuous improvement. We aim to integrate AI into every aspect of our services, empowering our clients not only to react to changes but to anticipate and harness them strategically. Through AI-powered incident management, our clients frequently see significant reductions in downtime and increased user satisfaction. 

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Trends in managed services

Staying competitive requires more than just maintenance—organizations must now adapt to fast-emerging trends that are reshaping how continuous services are delivered and managed.

AI-driven operations and automation​

Advanced AI tools are revolutionizing how managed services are delivered by automating routine tasks, providing predictive analytics, and enhancing decision-making processes.​

Managing AI

Once AI moves beyond the pilot phase, organizations face operational challenges that require specialized skills, infrastructure, and around-the-clock attention.

Infrastructure & security

Infrastructure management plays a significant role in enabling efficient and secure digital operations. There is a growing need to safeguard your data, including with sovereign solutions, while meeting compliance requirements.

Elevating user experiences

Focusing on user experience transforms maintenance into a source of continuous innovation, enhancing both customer satisfaction and business performance.

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Managed AI

Our team handles daily AI operations: managing the AI platform, keeping data fresh, monitoring quality and costs and responding to incidents.

 

Full stack AI operations

We manage the entire AI stack – from infrastructure and data pipelines to model serving and application integration. Whether you're running traditional ML models, LLMs, or both, we handle the operational complexity.

Model fine-tuning & retraining

Continuous optimization of model performance through scheduled retraining, prompt engineering, and parameter tuning. We incorporate fresh data to maintain accuracy and relevance over time.

Performance & cost optimization

Ongoing adjustments to maximize speed, throughput, and cost efficiency. We keep infrastructure, token usage, and optimization costs transparent with clear models that avoid surprises.

Security & sovereign AI

Data governance, access controls, audit logging, and compliance monitoring built into operations. We help you maintain GDPR compliance and support on sovereign AI.

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Application care

We don't just maintain your applications; we enhance them. Our proactive approach ensures your applications are resilient, secure, and primed for innovation. 

Proactive maintenance

Leveraging analytics to foresee and prevent incidents before they impact your users. 

AI-powered incident management

Resolving issues quickly and efficiently when they happen, ensuring minimal disruption and preventing recurrence through root cause analysis.

User-centric support

Providing support that focuses on user satisfaction and productivity. 

Regulatory compliance

Ensuring your applications meet industry standards and regulations. 

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Managed cloud & infrastructure

Our managed services are not just about keeping the lights on; they're about building a robust, scalable, and secure foundation for your digital services.

Infrastructure management

Utilizing automation across platforms like AWS, Azure, and Google Cloud, we proactively manage and optimize your cloud environments for maximum uptime and efficiency. 

Cloud strategy development

Crafting a roadmap tailored to your business vision. 

Cost optimization

Ensuring efficient resource allocation by utilizing analytics. 

Security & compliance

Implementing best practices to safeguard your data and meet compliance standards. 

Articles

AI from promising prototype to production reality

AI from promising prototype to production reality

The strategic reset your AMS relationship needs

The strategic reset your AMS relationship needs

Experience Level Agreements: Elevating Continuous Services through user experience

Experience Level Agreements: Elevating Continuous Services through user experience

Case stories

Situational awareness with unified data

Finavia

Situational awareness with unified data

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Consolidating legacy platforms for the better

Terex

Consolidating legacy platforms for the better

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Comprehensive logistics for high-quality animal by-product operations

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Key technology partners

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Ready to future-proof your digital operations?

Let’s turn continuous improvement into your competitive edge. Whether you’re looking to enhance performance, reduce risk, or unlock new value with AI-powered operations, we’re here to help. 

Toni Petäjämaa

Toni Petäjämaa

Director, Managed Services

Siili AI whitepaper

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In recent years, generative AI and AI-powered development tools have garnered significant attention across industries, with promises of transforming workflows, boosting productivity, and redefining quality standards. However, without proper research and real-life analyses, these highly touted benefits remain vague and theoretical. 

 

The findings from our original new study provide a fresh perspective on how much GitHub Copilot, ChatGPT, and Claude really improve development workflows.