MANAGED SERVICES

Managed AI

 

A turnkey service to run and improve AI infrastructure
and AI solutions in production.

 

 

 

Managed_AI-mobile-800x1000px Managed_AI-hero-2560x1440px

Managed AI – The critical capability between PoC success and production-grade AI

FRAMEWORK

AI,
WHAT
A GIFT

Companion Economy: Where emotional connection becomes the most valuable currency

Companion_ecconomy_hero_background Companion_ecconomy_hero_background

 

73%


of AI use is outside work*

 

 

46%


active AI users use it at least occationally for decision making or comparison (Global)**

 

 

80%


larger shopping cart value when AI is used in decision making (UK)**

 

 

83%


believe the use of AI will result in a wide range of benefits (Global)**

 

Source: *NBER Study Sep 2025, **KPMG

 

Position early to scale reach and 
deepen the customer relationship layer

With ChatGPT and Google’s AI Mode becoming everyday tools, people are no longer relying only on brand websites or apps. Instead, they’re shopping, searching, and making decisions through AI-driven conversations that skip the usual steps. This is both threat and opportunity for companies.

To retain loyalty and customer engagement, companies need to figure out how they tap onto this new kind of customer behavior with their own AI-companions, in their own channels.

In the Companion Economy, growth isn’t about adding more features or squeezing people through rigid purchase and loyalty program funnels. It’s about being close, helpful, and trustworthy where needed and when needed — offering solutions that are personal, timely, predictive, and reliable.

The next big shift isn’t about who has the most advanced technology. It’s about who own the client relationship built on trust.

From Tools to Companions:
The Rise of the Agentic Age


AI agents are no longer tools — they're trusted companions.


Emotional utility is overtaking transactional value.


Your brand is either a companion – or background noise.

Match with the market speed on moving AI from PoC to production

The enterprise AI market is experiencing a critical transition. Organizations are discovering that moving from PoC to production AI requires specialized operational capabilities they lack internally:

SIILI-Blog-Managed_AI-hero-1800x1440px

 

Technical expertise

Production AI demands expertise in model management, data pipelines, full stack development, infrastructure engineering, security, and governance.

Monitoring, evaluation & quality improvement

AI solutions need more than just technical monitoring. A database going down is obvious; a model producing subtly wrong outputs is harder to detect and potentially more damaging.

Cost & performance management

Costs can become unpredictable and new, more suitable models emerge. In production AI, the need for fit-for-purpose models is evident, and model selection should be evaluated regularly.

Managed AI Service Model

Managed_AI-service-model-updated-250116-desktop
Managed_AI-service-model-updated-250116-mobile

Managed AI Service Model

SIILI-Data&AI-16_9-3

The production AI challenge

Building a proof of concept is one thing. Running AI reliably in production is entirely different. Once AI moves beyond the pilot phase, you face operational challenges that require specialized skills, infrastructure, and around-the-clock attention:

CHOICE I

The reliability question

Will you monitor and retrain AI models continuously — or let performance quietly degrade? Models trained on historical data gradually become less accurate as real-world patterns shift. Without continuous monitoring and retraining, your AI quietly becomes less reliable.

CHOICE II

The cost governance decision

Do you have cost governance built to support scaled deployments across business units? Lack of predictability blocks investment.
Token usage fluctuates, retrieval patterns change, and infrastructure scales up unexpectedly. What started as a manageable monthly cost can quickly spiral without proper governance.

CHOICE III

The risk ownership dilemma

Are you confident your AI-driven innovations won’t slow down at the compliance checkpoint? Production AI needs built-in guardrails for GDPR, data privacy, and auditability. Production AI must protect sensitive data, maintain audit trails, and comply with regulations like GDPR and EU AI Act. One misconfigured endpoint or inadequately anonymized dataset creates serious risk.

CHOICE IV

The operational readiness moment

Running AI at scale demands new processes, alerts, and support. When your AI system fails at night or starts producing incorrect results, who gets the alert and when are you ready to receive one? Who knows how to troubleshoot it? What's the rollback procedure? Most organizations don't have the capacity to build and maintain specialized AI operations teams.

Steps in taking AI from PoC to production

1.
Assess the production readiness

2.
Prepare the foundations

3.
Implement the production-ready solutions

4.
Run and continuously improve the solutions

SIILI-Continuous_services-Divider-1

Managed AI Solutions

We ensure your AI models and AI solutions are deployed safely, reliably, and secure, with continuous monitoring and improvement. Once live, our team handles daily AI operations: managing the AI platform, keeping data fresh, monitoring quality and costs and responding to incidents.

Full-stack AI operations

We manage the entire AI stack – from infrastructure and data pipelines to model serving and application integration. Whether you're running traditional ML models, large language models, or both, we handle the operational complexity.

Proactive monitoring & incident management

Real-time tracking of model accuracy, latency, data drift, and infrastructure health. When issues arise, our team responds rapidly with root cause analysis and preventive measures to avoid recurrence.

Model training & evaluation

Continuous optimization of model performance through fine-tuning, scheduled retraining, prompt engineering, and parameter tuning – all linked to evaluations to ensure stable performance. We incorporate fresh data to maintain accuracy and relevance over time.

Performance & cost optimization

Ongoing adjustments to maximize speed, throughput, and cost efficiency. We keep infrastructure, token usage, and optimization costs transparent with clear models that avoid surprises.

Security & sovereign AI

Data governance, access controls, audit logging, and compliance monitoring built into operations. We help you maintain GDPR compliance and support on sovereign AI.

Vendor-neutral & flexible

Work in your chosen cloud environment (Azure, AWS, Google Cloud) with your preferred models and tools. Or leverage our sovereign LLM infrastructure for full data control. We adapt to your architecture or utilize our frameworks.


Managed AI Solutions

We ensure your AI models and AI solutions are deployed safely, reliably, and secure, with continuous monitoring and improvement. Once live, our team handles daily AI operations: managing the AI platform, keeping data fresh, monitoring quality and costs and responding to incidents.

SIILI_Advisory-Campaign_2025-december-1800x1440px-4


What you get

Full-stack AI operations
We manage the entire AI stack – from infrastructure and data pipelines to model serving and application integration. Whether you're running traditional ML models, large language models, or both, we handle the operational complexity.

Proactive monitoring & incident management
Real-time tracking of model accuracy, latency, data drift, and infrastructure health. When issues arise, our team responds rapidly with root cause analysis and preventive measures to avoid recurrence.

Model fine-tuning & retraining
Continuous optimization of model performance through scheduled retraining, prompt engineering, and parameter tuning. We incorporate fresh data to maintain accuracy and relevance over time.

Performance & cost optimization
Ongoing adjustments to maximize speed, throughput, and cost efficiency. We keep infrastructure, token usage, and optimization costs transparent with clear models that avoid surprises.

Security & sovereign AI
Data governance, access controls, audit logging, and compliance monitoring built into operations. We help you maintain GDPR compliance and support on sovereign AI.

Vendor-neutral & flexible
Work in your chosen cloud environment (Azure, AWS, Google Cloud) with your preferred models and tools. Or leverage our sovereign LLM infrastructure for full data control. We adapt to your architecture or utilize our frameworks.

 

SIILI_Advisory-Campaign_2025-december-1800x1440px-3
SIILI-Media-AI-powered_software_development-5_4

The Perceived Customer Value of ChatGPT was valued at 83€ per month.

More than Spotify, Netflix and Facebook combined.

Source

Key tools & technologies

Siili-Image-Partners-1000x800-Cloud_Solutions-AWS
Siili-Image-Partners-1000x800-Cloud_Solutions-Microsoft
Images-Partner_Logos-1000x800-Google_cloud_partner
Images-Partner_Logos-1000x800-Nvidia
Siili-Image-Partners-1000x800-Verda

Our insights

What is Managed AI?

What is Managed AI?

AI from promising prototype to production reality

AI from promising prototype to production reality

The strategic reset your AMS relationship needs

The strategic reset your AMS relationship needs

New opportunities to embed companion services into the daily flow of consumers living with intelligent assistants

 

We'll Help you turn the new era of consumer behavior into a business opportunity

Energy

Tap onto wider ecosystem of energy consumption

Banks

Become a Prosperity Companion for financial wellness

Telcos

Re-think digital storefront and expand servicing for both B2C and B2B

Retail

Manage life's operations and erase friction

Insurance

Transform from risk mitigation to wellness catalyst

Health

Companions for for patients and practitioners

New opportunities to embed services into the daily flow of intelligent assistants

We'll Help you turn the new era of consumer behavior into a business opportunity

Energy

Own the value chain of devices, end-to-end

Banks

Become a Prosperity Companion for financial wellness

Telcos

Re-think the digital storefront and integrate servicing features B2X

Retail

Manage life's operations and erase friction

Insurance

Transform from risk mitigation to wellness catalyst

Health

Harness self-reflection and wellness for predictive healthcare

We'll help you turn the new era of consumer behavior into a competitive advantage

Let's explore your role and opportunities in Companion Economy. For companies that owned the digitalization era, vertical leaders with optimized funnels and mature servicing models. The opportunity is equally transformative to Telco, hospitality banking, retail, FMCG to health and wellness.

A bank becomes a prosperity coach. An airline becomes a travel companion.

Companies we work with

Logos-1000x800-Alma_media
Logos-1000x800-Aalto_University-1
Logos-1000x800-Elisa
Logos-1000x800-Finavia
Logos-1000x800-Fintraffic
Logos-1000x800-Teosto
Logos-1000x800-University_of_Oulu
Logos-1000x800-Wartsila

Ready to future-proof your digital operations?

Let’s turn continuous improvement into your competitive edge. Whether you’re looking to enhance performance, reduce risk, or unlock new value with AI-powered operations, we’re here to help. 

Toni Petäjämaa

Toni Petäjämaa

Director, Managed Services