Finavia operates 25 Finnish airports across the country, and the airports are yearly used by over 22 million passengers.
In the beginning, the Airport Operational Center (APOC) has been managing all airport operations reactively over a fixed phone line. There was no real-time visibility for all the 12 airport operational units. In 2018, it was time for a digital change.
“What we wanted to develop and achieve was a shared situational awareness among stakeholders”, says Heikki Koski, the Chief Digital Officer at Finavia and Helsinki Airport.
The project was started by looking through various options where there might have been some off-the-shelf solutions for this.
“However, we quickly decided that we need to have custom-built solutions because we have our custom-made processes which are also developing all the time”, Koski tells.