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Service Manager

We are looking for Service Manager to join our troops. By taking this role, you would be the center of our growing competence team.
As a Service Manager you have the chance to work from interesting and varying customer small scale development projects to bigger scale support projects. We have exceptionally experienced and skilled professionals who share strong craftsmanship and passion for continuous development.
Our Service Managers are not be tied up in single technology, industry or product.
We are eager to learn new skills and we offer you great opportunities to constantly develop yourself further.
In addition to the interesting projects, good development opportunities and awesome people, we offer you an attractive compensation package. You will also be working in global working environment where you get to work with your Finnish counterparts. You will also be able to participate in the development of the entire Siili continuous services area.
Our ideal candidate is proactive problem solver, enthusiastic and positive minded team player who can make things happen. The position is permanent and based in Wroclaw. We are offering you a position in a global organisation where you are challenged with interesting and diverse tasks.

Possible job locations:

Covid-time remotely

Wrocław (After the pandemic)

You will:

Support team management
Service management for clients
Maintain and improve quality of support & maintenance process
Handle customer communication and reporting
Ensuring agreed SLA levels
Manage communication with the development team on changes and new requirements
Fluent in English and Polish (written / spoken)

Extra points for:

ITIL knowledge/certificate is highly appreciated
Knowledge of service desk and requirement management tools is a plus (esp. Jira / Confluence)
Master’s or Bachelor’s degree in business administration, computer science, information technology or equivalent

You bring:

At least 2 years of relevant experience in Service Management or Project Management
Collaborative attitude
Problem-solving skills
Experience with the software development process
"Can do" attitude – a lot of it!

We offer:

A multinational environment with an outstanding non-corporate atmosphere and great people to work with
An opportunity to work independently (empowerment & decision making)
Attractive compensation package
Private medical care
Annual training budget
Fun & challenges
Small agile development team consisted of senior-level professionals
Flexible working hours
Selection of the preferred form of cooperation

The atmosphere of our place is relaxed and highly professional at the same time. Our company's philosophy is to empower people to take responsibility and become true heroes in their respective areas of expertise. We work in self-organizing teams where everyone brings value and is able to make use of the skills to the fullest extent. People and interactions matter here.

If you are a master in your field and recognize yourself as the One – please, come and meet us. Let us show you that work can be enjoyable and meaningful at the same time.

The Controller of your personal data is Siili Poland Sp. z o.o., with registered office at św. Antoniego 2/4, Wrocław. Your data is processed for the purpose of the current recruitment process. Providing data is voluntary but necessary for this purpose. Processing your data is lawful because it is necessary in order to take steps at the request of the data subject prior to entering into a contract (article 6 point 1b of Regulation EU 2016/679 - GDPR). Your personal data will be deleted when the current recruitment process is finished, unless a separate consent is provided below. You have the right to access, correct, modify, update, rectify, request for the transfer or deletion of data, withdrawal of consent or objection.