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IT Manager - Head of IT Support Team

Helsinki

MAKE YOUR STORY REAL @ Siili Solutions, we work with ambitious organizations on their digital development roadmaps

We invite you to join our responsible and talented community of brave individuals, where your life and its varied moments all help to shape your story and make it real.

Come as you are and grow with us.

IT Manager

It is crucial that IT operations run smoothly and deliver value to all Siilis who are solving complex customer problems. We are now looking for IT Manager to develop our internal IT capabilities even further and lead our experienced IT support team. We are proud of our internal IT operations consisting of internal team and suppliers. Our IT operations have a high NPS of 90. Here is feedback from Siilis on how they feel about IT operations “Great work and amazing culture you have built around having IT support! I'm always very happy to work together with you and it actually makes me feel happier every time after getting the awesome support from you. Keep providing day in and day out"

As IT Manager you will lead and work together with our IT Support team ensuring IT operations run smoothly. You will develop our services and cost efficiency and have a development mindset as we are strong believers in continuous improvement.

You will become part of our internal IT unit and our CIO/CISO will support your professional growth and development.

In a nutshell, as our new IT Manager, you will

Be responsible for internal IT services operations (team+suppliers)
Work hands-on with the team
Streamline operations in terms of costs and services
Manage and maintain IT infrastructure
Support services for end-users
Develop end-user device processes
Develop cybersecurity
Take care of license management
Take responsibility for budget and finance
Take responsibility for incident management

A GOOD START TO BEGIN WITH

We feel we can help you build your story the most when you have:

Experience working as a supervisor and working in a customer service interface
At least 8 years of relevant work experience in IT support or software development
Experience as a supervisor and working in customer interface
Experience working in IT support in a process and quality-oriented organization
Development mindset: developing processes/services and the ability to put them into practice
Fluent Finnish and English language skills

So, if that is what we are looking for, here is what we have to offer you:

A team that works. We support each other, treat each other with great respect, and strive to make each other better in whatever we do.
A community to grow, learn, and mentor others. We invest in giving you new skills, and our surroundings help you to stay up-to-date with the world.
Competitive compensation for your valuable work and many additional benefits such as hobby clubs, daycare service for sick kids, and even an in-house coach.

You can read more on www.siili.com. Please send your application and form by 24.5.2024 at the latest. If you have any additional questions concerning the position, please contact Seppo Takanen via email at seppo.takanen@siili.com