With ChatGPT and Google’s AI Mode becoming everyday tools, people are no longer relying only on brand websites or apps. Instead, they’re shopping, searching, and making decisions through AI-driven conversations that skip the usual steps. This is both threat and opportunity for companies.

To retain loyalty and customer engagement, companies need to figure out how they tap onto this new kind of customer behavior with their own AI-companions, in their own channels.

In the Companion Economy, growth isn’t about adding more features or squeezing people through rigid purchase and loyalty program funnels. It’s about being close, helpful, and trustworthy where needed and when needed — offering solutions that are personal, timely, predictive, and reliable.

The next big shift isn’t about who has the most advanced technology. It’s about who own the client relationship built on trust.

Own the value chain of devices, end-to-end

Become a Prosperity Companion for financial wellness

Re-think the digital storefront and integrate servicing features B2X

Manage life's operations and erase friction

Transform from risk mitigation to wellness catalyst

Harness self-reflection and wellness for predictive healthcare