“Our aim is that our customer feels that they are important. We are a partner and not an officer, we don’t want to force the customer to adapt to our operations, but instead we adapt to our customers’ needs. The basis for the concept was ‘for the love for music and music makers’”, Kilponen says.
Additionally, the regulation applied to Teosto and the renewal project was welcomed as a positive challenge.
“We have wanted to transfer the regulation requirements as digital enablers and improve our competitiveness. We don’t do just the bare minimum, but instead we’ve made the regulation requirements as our competitive edge”, Jalonen says.
“One of the most important things is that we have been able to describe and document a lot of silent information. Discipline, holding on to plans, and going forward one step of a time are topics we have learned much about in this partnership”, Jalonen ends.