A dynamic Customer Experience strategy drives customer lifetime value.

Customer experience is a strategic objective in virtually all companies. Yet, delivering the desired experience systematically across all customer touchpoints can impose challenges.

Siili is in the business of creating next versions. We are always aiming to improve our customers’ business enablers and to enhance our consulting capabilities. Cloud computing is here to stay and it will shape how the workloads of future are going to be designed and ran, as well as how co-operation between IT and business will transform.

How can you select just the right robotic process automation (RPA) technology for you? Is there an option for large commercial technologies – say an open-source solution? In this text, we compare commercial and open RPA technologies to help you make an easier choice.

The future lies in multi-talented teams. A multi-talented team accepts a challenge and builds a product or service, all the way from an idea to production, without any middlemen. A dream or reality? Read and decide.

Cloud services provide companies with such significant benefits that there is often no return to on-premises software after you have had your taste of the cloud. Every organisation should be interested in the benefits and risks of cloud services. However, the deployment of cloud services involves many misconceptions that I will set straight below.

In spring 2019, Siili launched Siili One, its new subsidiary, which employs experienced software specialists who need a challenge. Siili One means a return back to the roots of Siili – to a risk-sharing salary model. Its purpose is to find the right talent for the right project at the right time, without any unnecessary fuss. In this text, I will tell you what Siili One means for employees, partners and customers.

Even though subcontracting is common in the software industry, it is not much talked about and it is underrated. In this article, I will discuss how software companies can use subcontracting as a tactical tool – successfully and ethically while avoiding general pitfalls.

Many of us programmers have a curious personality. New things are like a toy box to us: we just have to open it and explore. However, daily life is not always like that. Instead of looking for new things we can end up repeating routines. When I noticed that I was getting into a rut, I started to fight against it by actively developing myself.