Siili Case Story | Modern Healthcare Data Platform for Pihlajalinna

Executive summary and key results

Pihlajalinna, one of Finland’s leading private healthcare providers, wanted to strengthen its data foundation to accelerate digital transformation and deliver better care.

Together with Siili, the company built a modern data platform and advanced reporting capabilities using Microsoft Azure, Databricks, and Power BI.

The solution improves customer-facing reporting, enables more efficient operations, and creates a scalable foundation for future growth.

→ Centralised, secure data platform replacing fragmented systems and manual analytics pipelines
→ Faster and more reliable reporting for occupational healthcare customers with clearer visibility into workforce health data
→ Organisation-wide access to timely, trustworthy data enabling more efficient operations
→ Scalable foundation ready to support new customer groups, advanced analytics, and AI capabilities

“In healthcare, data management and reliability are critical. Siili brought strong technological expertise to the project, but what was especially valuable was their ability to understand the needs of both the business and customer-facing operations. The result was a solution that supports both our current and future services.”

Aku Kelo
Director, Data & AI
Pihlajalinna

About the client

Pihlajalinna is one of Finland’s leading private healthcare and occupational health providers, serving individuals, companies, insurers, and wellbeing services counties across the country.

Pihlajalinna is one of Finland’s leading private healthcare and occupational health providers, serving individuals, companies, insurers, and wellbeing services counties across the country. Approximately 4,500 employees and 2,300 practitioners work at Pihlajalinna.

Pihlajalinna provides comprehensive, high-quality services through private clinics, hospitals, remote channels, work ability-supporting occupational healthcare as well as social and healthcare solutions for the public sector that deliver overall cost effectiveness.

In recent years, Pihlajalinna has focused on steady organic growth, profitability, and strengthening its service portfolio, while also investing in customer and employee experience.

Digitalization and data-driven healthcare are at the core of this transformation, enabling the strategic ambition to deliver impactful care, high-quality services, and excellent customer experiences.

Challenge

To accelerate its digital transformation and deliver more impactful care, Pihlajalinna needed to strengthen its data foundation. The existing data solutions did not fully support the company’s growth ambitions or its goals of better reporting, scalable digital services, and more data-driven decision-making. Key needs included:

A modern, scalable, and secure data platform

Pihlajalinna's data was spread across disconnected systems with no centralized storage, making governance and secure handling of sensitive healthcare data difficult to maintain.

The goal was to establish a unified, secure platform that could serve as a reliable foundation across the organisation and evolve as new data needs and use cases emerge.

A technology foundation that would enable continuous development and support reporting of complex healthcare processes

Healthcare operations span a wide range of systems built for operational rather than analytical purposes, making it difficult to form a coherent, detailed view across processes and customer groups.

The new platform brings these sources together, enabling analytics that reflects the full complexity of Pihlajalinna's operations without compromising on accuracy or depth.

Solution

Siili and Pihlajalinna co-created a new cloud-based data platform, designed to support both business operations and customer-facing reporting.

/ Platform & tools

Microsoft Azure, Databricks, and Power BI.

// Delivery model

Siili specialists joined Pihlajalinna's own experts as a single embedded team, working as colleagues with shared ownership and accountability.

Close, trust-based collaboration and a mutual commitment to quality defined how the work was done from day one.

/// Business capabilities

Advanced reporting tailored to occupational healthcare customers.

Significantly improved data quality and faster reporting cycles, replacing fragmented manual processes with a reliable, centralised platform.

A future-proof architecture designed to scale across new customer groups, data sources, and advanced analytics including AI and machine learning.

Results

→ The first wave of reporting is now live for occupational healthcare customers, giving them clearer visibility into their workforce health data and a stronger basis for informed decisions.

→ What makes this meaningful is not just the reports themselves, but the speed and confidence with which new ones can now be built and delivered.

→ The platform's architecture is designed to grow, with the technical groundwork already in place to extend capabilities to new data sources, new customer groups, and more sophisticated analytics as needs evolve.

Lähitapiola Bobotin

Technologies used  

Microsoft Azure — platform, infrastructure, security and compliance services as the backbone of the whole solution

Azure OpenAI Service — response generation with large language models

Azure AI Foundry — unified development and management platform for integrating, configuring and deploying AI models; covers prompt management, model versioning and AI application lifecycle management

Azure AI Search — RAG-based vector search for contract terms and response history