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Case Study


Holistic partnership from digital experience vision to build

Reinventing the digital customer experience for a legal industry disruptor

Fondia is a disruptor in legal field. They reinvented the legal services with their human-centric and agile LDaaS (legal depart as a service) model in early 2000s.

Now they wanted to again accelerate growth and efficiency with the help of digital solutions and outstanding digital customer experience.

We partnered with Fondia to make it real.

Partnership and the journey

Our partnership has spanned from figuring out the future opportunities for improvement, into defining digital customer experience vision, crafting the services concepts and experience, and developing the solutions with modern technologies in agile manner.


The work is carried out in close co-creation across all Fondia locations in Nordics and Baltics.






The desired experience

At the heart of the new digital experience are collaboration between Fondians and their customers, trust, convenient daily operations, and transparency to customer's situation and partnership at any given time.


This experience is created through a digital collaboration platform (MyFondia), and digital expert services such as Legal Insights, Legal Health Check and AI Lawyer.


The experience unifies the fragmented touchpoints into one modern and convenient entity. The services are design to answer the needs and behaviour of busy legal experts on the go.


Challenges adressed

Transparency to partnership at any given time

Easy and fast access to expert help and resources

Faster communication

Less administrative work




  • Digital service vision
  • Digital look & feel, brand refresh, and design system
  • Service concepts including business design
  • Solution architecture
  • Fullstack development and integrations
  • One team agile approach with Siili & Fondia


  • Storyblok
  • Azure
  • Storybook
  • Next.js

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