A good end result doesn’t always show for the end user
Extremely important in the renewal project was that the milk production support would be uninterrupted, as the monthly support makes a big part of the farmers’ business.
“For farms the deployment of the new system could not show in any way – and with this we succeeded very well. The old applications for support were converted to the new system, thus the farmers didn’t have to create new applications due to changes”, Jönkkäri smiles.
“A new view appeared on Vipu web service for dairy producers, and now they can see directly themselves the produced milk amounts and the amount of directly sold milk. The farmers can also apply for support, change the applicant or make changes to the co-owners of the farm online”, Jönkkäri says.
The new Milk Register has received great feedback from the milk processing plant personnel especially for participating them, having testing periods, and for the final register being easy to use.
“For Finnish Food Authority the new system brought reliability in use, and security in the support payments being uninterrupted”, Jönkkäri says.
“I haven’t come across with any problems with the use of the new Milk Register”, also Juvonen affirms.