Steel company SSAB digitalizes their business with a bang. Within a year and a couple of months a solid customer portal was born out of separate services. The portal is used by SSAB's customers to order products. Also, SmartSteel which takes steel panels to cloud, brings in tons of opportunities to develop new digital services.
"We were missing shared tools and ways of working. We knew that just building a basic digital capability is a huge effort on our scale, but we set the bar even higher: we wanted to take customer service and sales to a hole another level and set the basis for completely new digital business", Niko Korte, the responsible for SSAB's digital business, describes the starting point and targets of the project.